Privacy policy

Our philosophy

Orchard Collective Pty Ltd ABN 69 678617368 (trading as Lagnicourt) is committed to protecting and respecting your privacy by
handling all personal information securely and with care, in accordance with the Australian Privacy Principles (the APPs) as set out in the Privacy Act 1988 (Cth) (the Act). The APPs regulate the manner in which personal information is collected, used, disclosed, stored, accessed, corrected and disposed of.

We have adopted this Privacy Policy to ensure that we comply with the APPs. The Policy provides an overview of the types of information held by us, as well as our information handling practices, procedures, and systems.
Please read the Policy carefully to ensure that you understand our practices regarding the management of any information you disclose to us.

What is ‘personal information’ and ‘sensitive information’?

‘Personal Information’ is any information or an opinion about you that identifies you or that could reasonably identify you. This could include information such as your name, contact details, date of birth or employment details.

‘Sensitive Information’ is any information or opinion about you which is health information or which relates to your racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record. The APPs place more stringent obligations on us when we handle your sensitive information.

What information do we collect?

‘Personal Information’ is any information or an opinion about you that identifies you or that could reasonably identify you. This could include information such as your name, contact details, date of birth or employment details.

‘Sensitive Information’ is any information or opinion about you which is health information or which relates to your racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record. The APPs place more stringent obligations on us when we handle your sensitive information.

The Personal Information and Sensitive Information that you disclose to us or which we obtain from third parties enables us to provide event and wedding planning, function hosting and catering services to you. We will only collect and retain information that is reasonably necessary for the performance of our activities and functions so that we are able to provide you with the services you require or which we recommend to you.
The kinds of Personal Information and Sensitive Information we collect and hold depends on the specific services provided to you, but will generally include basic personal contact information, as well as other information that is deemed relevant. This will usually include the following:

  • your contact details (name, postal address, email address, etc.);

  • your personal details (date of birth, gender, etc.);

  • your dietary requirements and allergies and those of your guests; and

  • information on personal issues, experiences and relationships.

If you do not provide us with the required information, we may not be able to perform the services which you require us to provide.

How we collect and hold personal and sensitive information?

During the course of providing our services to you, we will collect Personal Information and Sensitive Information from you by asking you verbally for that information, or requiring you to complete forms or documents necessary to enable us to provide you with our services. We may be provided with your Personal Information and Sensitive Information from a third party.

We will take reasonable steps to store information in a secure manner, protected by a combination of physical and technical measures. Information that we store in hard copy, is stored securely within a locked filing cabinet. Information that we store electronically, is stored in a local server/secure cloud-based facility and/or on our computers, which are password protected and are kept in secure locations at all times.

We will take all reasonable steps to protect the security of your Personal Information and Sensitive Information held by us. This includes appropriate technology to protect your Personal Information and Sensitive Information stored electronically, such as passwords, as well as limiting the number of personnel who have access to your Personal Information and Sensitive Information, whether stored electronically or in hard copy.

To limit the possibility of human error, we will regularly provide training to our staff regarding the collection, storage and handling of your Personal Information and Sensitive Information.

When we no longer require your Personal Information and Sensitive Information, it will be destroyed or permanently de-identified. However, we will retain information for as long as the law requires.

What happens if there is a data breach?

A data breach is when Personal Information and/or Sensitive Information held by us is lost or subjected to unauthorised access, modification, disclosure, or other misuse or interference. Examples of a data breach are when a device containing personal information of clients is lost or stolen, an entity’s database containing Personal Information or Sensitive Information is hacked or an entity mistakenly provides Personal Information or Sensitive Information to the wrong person. A ‘data breach’ may also constitute a breach of the Privacy Act, however this will depend on whether the circumstances giving rise to the data breach also constitute a breach of one or more of the APPs.

We have a data breach response plan. Our actions in the first 24 hours after discovering a data breach are crucial to the success of our response. A quick response can substantially decrease the impact on the affected individuals.

However, despite our reasonable efforts, we cannot guarantee that the security of your Personal Information and Sensitive Information will not be breached. Therefore, to the fullest extent permitted by law, we disclaim all liability and responsibility for any damage you may suffer due to a data breach, except to the extent that our liability cannot be excluded by applicable laws and regulations which we are subject to.

Third party personal and sensitive information

We may ask you for Personal Information and Sensitive Information about other individuals, for example, your family members and guests. If you provide us with this information, we rely on you to tell those individuals that you are giving their Personal Information and Sensitive Information to us, and to make them aware of this Policy.

How we use your personal and sensitive information?

We may use your Personal Information and Sensitive Information for the following purposes:

  • to confirm your identity;

  • to provide you with event and wedding planning, function hosting and catering services;

  • to contact you directly about your services;

  • to share it with our related entities, subsidiaries or other specialist providers as required to perform functions on our behalf;

  • for other purposes communicated to you when your information is collected;

  • for disclosures required by law, regulation or court order; and

  • to conduct internal client research and assessment.

This includes us using this information to communicate with you about our services, for internal administration, direct marketing and planning purposes. We will also use your Personal Information and Sensitive Information for purposes related to those described above which would be reasonably expected by you. You may request not to receive direct marketing communication from us.

We will not use your Personal Information and Sensitive Information for purposes other than those described above, unless we have your consent, or there are specified law enforcement or public health and safety reasons (as permitted under the Act).

Transfer of personal and sensitive information

We may outsource business functions to other organisations or to contractors or subcontractors and as such, it is possible that your Personal Information and Sensitive Information will, as required from time to time, be disclosed or transferred to other organisations to allow them to assist us to provide you with services.

It is very unlikely that we will disclose your (or a third party’s) Personal Information and Sensitive Information to overseas recipients. If we transfer your Personal Information outside Australia, we may endeavour to comply with the requirements of the Act that relate to transborder data flows, but we cannot guarantee compliance and you specifically agree that you understand this. Therefore, to the fullest extent permitted by law, we disclaim all liability and responsibility for any damage you may suffer due to our non-compliance with APP 8.1, except to the extent that our liability cannot be excluded by applicable laws and regulations which we are subject to.

You should also be aware that:

  • any overseas recipient may not be subject to any privacy obligations or to any principles similar to the APPs;

  • you may not be able to seek redress in the overseas jurisdiction; and

  • any overseas recipient may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority.

While we will not directly disclose your Personal Information and Sensitive Information to overseas recipients without your consent, the entities to which we may disclose your Personal Information and Sensitive Information may do so. We are unable to say what countries, if any, those recipients are likely to be located in.

Changes to this privacy policy

This Privacy Policy discloses our current privacy practices. From time to time and in line with client expectations and legislative changes, this Privacy Policy will be reviewed, and, if appropriate, updated at any time without notice. We will endeavour to provide you with notice of the changes as soon as reasonably practicable to do so.

How to change or access the information we hold about you

You can access the Personal Information and Sensitive Information we hold about you.

We will take reasonable steps to ensure that any Personal Information or Sensitive Information that we collect, use, store or disclose, is relevant, accurate, complete and up-to-date. If you believe the information we hold is inaccurate, incorrect, or incomplete, you may request that your information be corrected and we can then take reasonable steps to correct this information.

Please contact our Privacy Officer (details below) to access or request updates to any Personal Information and/or Sensitive Information which we hold.

How to change or access the information we hold about you

You can access the Personal Information and Sensitive Information we hold about you.

We will take reasonable steps to ensure that any Personal Information or Sensitive Information that we collect, use, store or disclose, is relevant, accurate, complete and up-to-date. If you believe the information we hold is inaccurate, incorrect, or incomplete, you may request that your information be corrected and we can then take reasonable steps to correct this information.

Please contact our Privacy Officer (details below) to access or request updates to any Personal Information and/or Sensitive Information which we hold.

Cookies and web beacons

If you are accessing this Privacy Policy via our website (the Site), Facebook page (Facebook), Instagram page (Instagram), TikTok page (TikTok), Pinterest page (Pinterest), YouTube Page (YouTube), Linkedin Page (Linkedin), Threads page (Threads), any third party directory website  we may use cookies on the Site, Facebook, Instagram, TikTok, Pinterest, YouTube, LinkedIn, Threads  from time to time. Cookies are small text files created by a website and stored in your computer, which recognise and track your preferences. Cookies, on their own, will not provide us with your email address or other personally identifiable information. However, cookies allow third parties, such as Google or social networking sites to cause our advertisements to appear on your social media and online media feeds as part of our online marketing campaigns. If and when you choose to provide the Site or other social media sites with personal information, this information may be linked to the data stored in the cookie.

If you are accessing this Privacy Policy via the Site, we may use web beacons on the Site from time to time. Web beacons (also known as Clear GIFs) are often a transparent graphic image that is placed on a website or in an email that is used to monitor your behaviour. For example, web beacons can be used to count the number of users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

If you are accessing this Privacy Policy via the Site, the Site may contain links to other third party websites. We have no control over those websites and we are in no way responsible for the protection and privacy of any Personal Information and Sensitive Information you provide whilst visiting those third party websites. Those websites will not be governed by this Privacy Policy and we recommend that you seek out their privacy policy when redirected to a third party website to ensure that you are aware of how they may use your Personal Information and Sensitive Information.

Complaints

If you have a complaint about the way we have dealt with your Personal Information or Sensitive Information, or about this Policy itself, we invite you to provide written details of your complaint to our Privacy Officer (contact details below).
Our Privacy Officer will contact you within 14 days of the date we receive the written details of your complaint to acknowledge that we have received it. Our Privacy Officer will then:

  • review the way we dealt with your Personal Information and/or Sensitive Information;

  • conduct an internal investigation (if necessary) into how your Personal Information and/or Sensitive Information came to be handled in the way that it was; and

  • provide a report to you within one month of the date we acknowledged receipt of your complaint.

If you believe we have breached the APPs, you may also lodge a complaint with the Office of the Australian Information Commissioner.

Contact us

Should you have any queries, complaints or comments about this Privacy Policy, please contact our Privacy Officer in writing by post or email at:

POST: 
Attention: The Privacy Officer Lagnicourt Weddings 
638 Pozieres Road,
Pozieres, QLD

EMAIL info@lagnicourt.com.au 

terms & conditions of business

TERMS AND CONDITIONS OF BUSINESS

Lagnicourt is delighted that you have chosen us to host your upcoming wedding and we look forward to making memories with you while helping you plan your special day. These terms and conditions form the agreement between the person(s) making the booking (“you” or “client”) and Orchard Collective Pty Ltd ABN 69 678 617 668 (“Lagnicourt Receptions”). The agreement commences when you make a booking with Lagnicourt and payment of the Initial Retainer is received and Lagnicourt confirms your booking in writing. Please read these Terms and Conditions carefully prior to making your booking and paying the Initial Retainer. If you need clarification with respect to any of the terms or conditions, we would be happy to assist you.

PAYMENTS WHICH YOU ARE REQUIRED TO MAKE TO US UNDER THIS CONTRACT

You are required to make the following payments to us under this contract (such payments which are referred to collectively as Amounts Paid):

  • Initial Retainer : The Initial Retainer is an initial payment of $2,000 (two thousand dollars). The Initial Retainer is for the purpose of holding the date of your wedding, and is payable when you sign and complete this contract. The Initial Retainer is non-refundable and non- transferrable.

  • Second Retainer : The Second Retainer is a second payment of the amount that is representative of 50% of the minimum number of guests required for your package. The Second Retainer is payable at least four (4) months prior to your wedding. The Second Retainer is non-refundable and non-transferrable.

  • Final Retainer : The Final Retainer is the balance of the outstanding amount that is due and payable to us under this contract. The Final Retainer is payable at least twenty (20) business days prior to your wedding.

You may pay any Amounts Paid that are due to us by cash, direct debit or credit card (bankcard, visa & mastercard only). Credit cards incur a 1% surcharge.

TENTATIVE HOLD

To give you the opportunity to double check everything, we can place a tentative hold on your preferred date for a period of seven (7) days. Lagnicourt reserves the right to remove a tentative booking after it has been held for seven (7) days, without notice.

BOOKING & INITIAL RETAINER:

A booking is only considered confirmed by the payment of the Initial Retainer by you, and upon receipt by Lagnicourt of this contract completed and signed by you. The Initial Retainer will be deducted from your final invoice.

SECOND RETAINER:

The Second Retainer is payable four (4) months prior to your wedding. The Second Retainer will be deducted from your final invoice. You may, if you wish, pay off further amounts in the lead up to your wedding.

FINAL RETAINER:

The Final Retainer is payable at least ten (10) business days prior to your wedding. The Final Retainer must be received on time in order for your booking to be able to proceed.

FINAL NUMBERS:

You must advise us of your final guest numbers at least sixteen (16) days prior to the wedding date. You agree that the final cost of the function shall be determined by the guest numbers that we have ten (10) business days prior to the function date and shall be determined by that number, or the minimum number of adult guests required for the applicable date, whichever is the greater.

BOND

We will not charge you an upfront bond prior to the wedding. However, credit card details must be provided at the final appointment. If there is any damage to the venue, thefts, additional guests, bar TAB or other incidentals the supplied credit card will be charged. You will be notified before any such charge is made.

DAMAGE

Lagnicourt shall not be responsible for loss of, or damage to, property left on the premises prior to, during or after the function. The client accepts responsibility for any damage or theft to the premises or its fittings or equipment caused by the client, client’s guests or by outside contractors engaged by the client prior to, during or after the function. The client is required to inform all relevant persons involved in the organising of the function, whether colleagues or contractors, of these Terms & Conditions.

SMOKING

Smoking is not permitted in any indoor facility on the Lagnicourt property. There is a designated smoking area which everyone must use. Lagnicourt may remove any person breaching this condition from the property.

PRICES

All prices are GST inclusive. All prices stipulated on this contract shall be adhered to. Any other prices or optional extras are listed separately and are subject to change without notice.

MINIMUM SPEND:

The minimum spend equates to the minimum number of adult guests required for your selected date under your package by the applicable rate (Minimum Spend). We will provide you with details of the Minimum Spend that applies to your wedding function in writing before you sign this contract and pay the Initial Retainer.
The Minimum Spend requirement that applies to this contract does not mean that the applicable number of people must attend your wedding function. If you have fewer than the minimum adult number of people required for your package, we will include children and support to make up those numbers. Management will then calculate any extra value of the Minimum Spend that you have available once overheads, staffing etc are taken into consideration.

CANCELLATIONS

Bookings are non-transferrable.
Notice of cancellation of a wedding booking must be made in writing and received by Lagnicourt.
In the event that you cancel your wedding booking with us (Cancelled Function):

  • If you cancel your Cancelled Function on a date that is more than four (4) months prior to the booked date:

    1. The Initial Retainer will be non-refundable unless we are able to re-book the date of the Cancelled Function with another client for another comparable function.

    2. If we are able to re-book the date of the Cancelled Function with another comparable function by a date that is four (4) months prior to the Cancelled Function, we will refund the Initial Retainer to you less the following expenses:

      1. a Lagnicourt cancellation fee of $500; and

  • If you cancel your Cancelled Function on a date that is less than four (4) months and up to two (2) weeks prior to the Booked Date, you will forfeit all Amounts Paid which you have paid.

  • If you cancel your Cancelled Function on a date that is less than two (2) weeks prior to the booked date, you will forfeit all Amounts Paid which you have paid and you must pay us the balance of the full cost of your function.

ALTERATIONS TO CONTRACT

Any alteration to these terms and conditions must be in writing and signed by both relevant parties.

TIMES

Access to the Lagnicourt property for you and your guests, commences at the time stated on the contract and must be adhered to. Any changes can only be made after discussion with Lagnicourt and upon written confirmation. Please confirm your ceremony and reception commencement times with us before you print your invitations.
All functions provide venue hire from 2pm until 10pm. Please provide written notice of your desired setup times so our team can work in with youy.. If you chose to hold your ceremony on site, you will have a gap period to take group photos and family shots before the reception commences, and then pre-dinner drinks and canapes will commence while you take couple photos.
If not holding your ceremony at Lagnicourt, you may arrive up to one hour prior to your reception time to commence taking photos. You will then have the pre-dinner drinks & canape time to continue taking photos. If choosing to hold your ceremony on site, you will have a gap period to take group photos and family shots before the reception commencing, and then pre-dinner drinks and canapes will commence while you take couple photos.
Evening weddings may also extend the duration of the reception if desired at an additional cost. Any optional items are included for the standard reception time frame, price on application for extensions. Guests must vacate within 30 minutes of the scheduled event completion. If you are unable to adhere to these times you may incur extra charges. The standard access time for set up is the two-hour time period immediately prior to the commencement of your reception and the standard pack down time is the one-hour period from when your reception is scheduled to finish.

ENTERTAINMENT

All entertainment is an additional cost to you and must be sourced by you. Lagnicourt must approve details and set-up arrangements prior to the date of your function. You will need to organise an MC – this can be through your DJ/Band or a guest. If organising BYO projectors you must have someone in charge of controlling this for the duration of the reception – the function manager is not responsible for music or AV. DJ/Bands must comply with any noise or time restrictions as advised by the function manager on the day.

DECORATIONS

All table centres, lolly buffets and additional decorations required by the client but not included in Lagnicourt’s packages, must be checked for their suitability with Lagnicourt, and set up by external suppliers at a time deemed suitable. Lagnicourt only puts out items that just require placement on a table with no set up. Wax candles are only permitted if the flame is fully enclosed. Nothing can be attached to walls etc with the use of staples, sticky tape, blue tac etc. No paper confetti, rice or glitter throwing is permitted – however fresh rose petals or bubbles are acceptable outdoors (silk petals only are allowed indoors). You will be liable for any breach of this and damages caused will be charged to the credit card on file. Lagnicourt reserves the right to alter the décor, fixtures and fittings within the property at any given time without notice to you.

CHILDREN & SUPPORT STAFF

Children are classed as between the ages of 2 and 12 years. Minimum number of guests does not include children. Children under the age of 2 years will not be provided with a meal or a seat unless charged for. We have 3 high chairs available at no charge. Support staff e.g. music (band or DJ), photographers, videographers etc. if working for you throughout the wedding, will require a meal. Support crew sit on a separate table to the guests. All of these meals are at a discounted rate.

RESPONSIBLE SERVICE OF ALCOHOL

As a liquor licensee, Lagnicourt is required to meet certain obligations in relation to the responsible service of alcohol. In accordance with these obligations, and not withstanding any other provision in these terms and conditions, Lagnicourt has the right to refuse entry or reject patrons, at Lagnicourt’s absolute discretion, if they are: intoxicated, violent, quarrelsome or disorderly, having glassware on the dancefloor, smoking in a smoke-free area, suspected of having or using illicit drugs on the premises, or in breach of the outline licensed map. Lagnicourt reserves the right, and its absolute discretion, to close your event early or cease the service of alcohol, if it believes that patrons are acting in a way which may result in an infringement of the liquor laws. Under no circumstances can any alcohol be brought onto the Lagnicourt grounds, except for pre-approved arrangements with management.

SUPPLYING OWN FOOD

The supply of additional food items is not allowed, unless previously approved by Lagnicourt in writing. This must be in accordance with the Food Act 1984 (Vic). If approved, you will need to sign a form to indemnify Lagnicourt against any actions, claims, demands, losses, damages or costs arising from the consumption of the food that you have supplied.

VENDORS

Lagnicourt must receive a list of all vendors for the wedding day at least 16days prior to your event. Vendors will be checked to ensure they hold the appropriate certification and permits for the required task. Should any vendors not meet quality or safety standards Lagnicourt will provide written reasoning why they are not accepted. The client takes on all responsibility for there choses vendors and Lagnicourt holds no liability for the contracted tasks of vendors.

FORCE MAJEURE

In this clause, the term Event of Force Majeure means any act, event or cause not reasonably within the control of the parties and which, by the exercise of reasonable diligence, the parties are unable to prevent or overcome including, but not limited to, acts of God, strikes, lockouts and other industrial disturbances, acts of the public enemy, acts of terror, sabotage, wars, blockades, military action, insurrections or riots, public health pandemics and/or epidemics (including, but not limited to, due to coronavirus), lockdowns ordered by the government or any governmental authority as a result of any public health pandemics and/or epidemics (including, but not limited to, due to coronavirus), landslides, subsidence, lightning, earthquakes, fires, storms or storm warning, crevasses, floods or washouts, civil disturbances, explosions, inability of any party to obtain necessary materials, supplies, rights of way or permits after the exercise of reasonable diligence or any action or restraint by any government authority (so long as the party claiming relief has not applied for or assisted in the application for, and has opposed where and to the extent reasonable, such action or restraint, and as long as such action or restraint is not the result of a failure by the claiming party to comply with the applicable law).

Notwithstanding anything to the contrary in this contract:

  • Neither party shall be liable for any default, failure or delay in performance of any of its obligations under this contract if and to the extent that such default, failure or delay is caused, either directly or indirectly, by an Event of Force Majeure, and without the fault or negligence of the party so who has so defaulted, failed or delayed.

  • In the event that an Event of Force Majeure occurs:

    1. All Amounts Paid which you have paid to us are non-refundable.

    2. You may re-book your wedding function with us on a mutually agreed date that is within twelve (12) months of the date of the Non-Proceeding Wedding (Re-booked Wedding). Both you and us agree to negotiate in good faith for the purpose of arranging a mutually acceptable new date and price for your Re-Booked Wedding.

    3. 100% of any Amounts Paid which you have paid to us will be credited to the applicable costs of the Re-Booked Wedding that are payable to us.

NO LIABILITY

(1) To the fullest extent permitted by law, Lagnicourt and its employees, agents or contractors, will not be liable to you or any guests, invitees and/or any other persons who attend the function for any loss and/or damage of any nature (howsoever caused) or any damages (including, but not limited to, any special, consequential, incidental, exemplary, punitive and/or indirect damages) arising from,in respect of or in any way related to your use of Lagnicourt’s property and/or the function however caused, however liability is asserted (including, but not limited to, in tort (including in negligence), in contract and/or under statute and/or general law) and irrespective of whether you have been advised of, or otherwise might have anticipated the possibility of, any loss or damage.
(2) (a )Except as provided in this contract, all express and implied warranties under statute or general law as to merchantability, description, quality, suitability or fitness of the services rendered by Lagnicourt for any purpose or otherwise are expressly excluded to the fullest extent permitted by the applicable law.
(b) All other conditions and warranties, statutory or otherwise and whether express or implied, are hereby excluded to the fullest extent permitted by the applicable law, and no guarantee, other than that expressly herein contained and the statutory guarantees that cannot be excluded or limited under the applicable law, apply to the services rendered by Lagnicourt to which the applicable guarantee relates, or any accessory or part thereof.

INDEMNITY

You are liable for any damage sustained to Lagnicourt, its employees, agents or contractors and/or its premises and contents that is caused by you, your guests, invitees or other persons attending the function, while in any area at the Lagnicourt premises. You indemnify Lagnicourt against, any loss and/or damage that is caused directly and/or indirectly by the conduct of you, your guests, invitees and/or other persons attending the function. This includes, but is not limited to, any loss and/or damage that is caused (directly and/or indirectly) because of any failure by you, your guests, invitees and/or other persons attending the function to observe any legislative regulatory, license or authorisation.

CONFIDENTIALITY

Henceforth you give Lagnicourt permission to confirm details about your wedding with your listed suppliers e.g. musicians, photographers, florists etc. including your format sheet so that we can confirm access, set up, pack down etc. You give permission for Lagnicourt to confirm details e.g. start and finish times etc. with guests who call us in the lead up to the wedding date. Aside from the bridal couple listed as primary and secondary contact as above, other people who are allowed to discuss and make changes to your wedding are to be listed below:

Henceforth you give Lagnicourt permission to use your wedding photos supplied by yourself or your suppliers e.g. photographers, videographers etc, following the wedding day, for use on social media and advertising purposes. We will never sell-on your information to third parties.

CONTENT TERMS & CONDITIONS

All images used are provide from the photographers of the wedding.